GENERAL TERMS AND CONDITIONS OF THE TICKET PURCHASE SERVICE

Introduction

This contractual document shall govern the General Terms and Conditions for the purchase of products (hereinafter, the “Terms and Conditions”) through the website www.grangalaflamenco.com, owned by Daniela Eventi y Spettacoli SLU under the trade name GRAN GALA FLAMENCO, hereinafter the PROVIDER, whose contact details also appear in the Legal Notice of this Website.

These Terms and Conditions shall remain published on the website and available to the USER for reproduction and storage as confirmation of the contract and may be amended at any time by Daniela Eventi y Spettacoli SLU. It is the USER’s responsibility to read them periodically, as the Terms and Conditions in force at the time an order is placed shall apply. Daniela Eventi y Spettacoli SLU shall archive the electronic document in which the purchase is formalised and shall make it available to the USER upon request.

Contracts shall not be subject to any formality, except in the cases expressly provided for in the Spanish Civil and Commercial Codes and in this or other special legislation.

Acceptance of this document means that the USER:

  • Has read, understands and accepts the provisions set out herein.
  • Has sufficient legal capacity to enter into a contract.
  • Accepts all the obligations set out herein.

These Terms and Conditions shall remain valid indefinitely and shall apply to all purchases made through the PROVIDER’s website.

The PROVIDER states that the business is responsible for and familiar with the legislation in force in the countries to which it sends its products and reserves the right to unilaterally amend these Terms and Conditions, without such amendments affecting any goods or promotions purchased prior to the amendment.


Identity of the contracting parties

On the one hand, the PROVIDER of the products purchased by the USER is Daniela Eventi y Spettacoli SLU, with registered office at Via Laietana, 51, Entlo. 4ª, 08003 Barcelona, Spain, Tax Identification Number (CIF) B64904378 and customer service telephone number +34 93 301 06 60.

On the other hand, the USER, registered on the website using a username and password, for whose use and safekeeping the USER is fully responsible, and who is responsible for the accuracy of the personal data provided to the PROVIDER.


Purpose of the contract

The purpose of this contract is to govern the contractual sale and purchase relationship arising between the PROVIDER and the USER when the latter ticks the relevant box during the online purchase process.

The contractual sale and purchase relationship entails the delivery of a specific product in exchange for a stated price publicly displayed on the website.


Correction of data

If the USER identifies errors in the data published on the website or in documents generated as a result of the contractual relationship, the USER may report them by email to info@grangalaflamenco.com so that Daniela Eventi y Spettacoli SLU can correct them as soon as possible.

The USER may keep their details up to date by accessing their user account.


Purchase procedure

To access the products or services offered by the PROVIDER, the USER must be of legal age or an emancipated minor and must register through the website by creating a user account. The USER must therefore freely and voluntarily provide the personal data requested, which shall be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR), on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and Spanish Organic Law 3/2018 of 5 December (LOPDGDD), on the protection of personal data, as detailed in this website’s Legal Notice and Privacy Policy.

The USER shall select a username and password and undertakes to use them diligently and not to make them available to third parties. The USER must also inform the PROVIDER of their loss or theft, or of possible access by an unauthorised third party, so that the PROVIDER can immediately block them.

Once the user account has been created, and in accordance with the requirements of Article 27 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), the purchase procedure shall follow these steps:

1. General terms and conditions of purchase.
2. Completion of the sale and purchase.
3. General terms and conditions governing the purchase of tickets through the website.
4. Conditions of admission to and attendance at the performance venue.
5. Use of purchased tickets.
6. Liability.
7. Guarantees and refunds.
8. Personal data and privacy policy.
9. Governing law and jurisdiction.

1. GENERAL TERMS AND CONDITIONS OF PURCHASE

Unless otherwise agreed in writing, placing an order with the PROVIDER shall constitute the USER’s acceptance of these legal terms and conditions. No provision stipulated by the USER may differ from those of the PROVIDER unless it has been expressly accepted in advance and in writing by the PROVIDER.

2. COMPLETION OF THE SALE AND PURCHASE

From the moment the USER places an order to purchase one or more tickets, the USER shall be bound by it in relation to the PROVIDER, who shall act as the “seller”. A purchase made online by the USER and received by the PROVIDER shall constitute a binding contract.

The USER must correctly and fully complete the required information and undertakes not to enter third-party data. Receipt of the purchase order shall be confirmed by the PROVIDER without delay by email or other means. At that point, the sale and purchase shall be deemed complete and both parties shall be bound to comply with the terms agreed.

3. GENERAL TERMS AND CONDITIONS GOVERNING THE PURCHASE OF TICKETS THROUGH THE WEBSITE

The purchase of one or more tickets represents the USER’s acceptance of the following General Terms and Conditions:

  • A. The number, price and location of the tickets shall be selected by the USER during the purchase process.
  • B. The purchase of tickets is considered final. The USER is therefore advised to check both the purchase details and the personal data entered before making payment.
  • C. Purchasing tickets through this platform allows the ticket to be printed immediately after completion of the purchase process (by downloading a PDF file) or the file to be saved on an electronic device. In addition, an email containing all information about the event and the tickets purchased shall be sent to the email address provided. In exceptional circumstances, the ticket delivery service may fail for technical and/or security reasons. In such cases, the USER must arrive at the venue where the performance is being held at least 1 hour before the event to collect the ticket(s). To collect them, the USER must present the following at the box office:

     – The purchase receipt (purchase confirmation) sent by

   email and the purchase reference number.

  • D. The ticket incorporates various security measures. However, the PROVIDER does not guarantee its authenticity unless it was purchased through an official point of sale. Any altered, torn, suspected counterfeit or unlawfully acquired ticket shall entitle the PROVIDER to refuse admission to its holder. If admission to the venue is refused in such cases, the PROVIDER accepts no liability. Admission is conditional upon holding a complete ticket in good condition. The ticket must be retained until leaving the venue.
  • E. The USER’s inability to attend the performance for reasons beyond the PROVIDER’s control and/or an error made when completing the purchase shall not constitute valid grounds for requesting a refund of the ticket price.
  • F. In certain exceptional cases, the PROVIDER may change the venue where the performance is held or change the seats selected by the USER. The PROVIDER also reserves the right, where circumstances require, to change the announced dates, times, programmes or performers, or to cancel the performance. In such cases, the PROVIDER shall offer the USER a refund of the ticket price. The refund shall be issued using the same method used for payment.

The PROVIDER shall not be held responsible for tickets sold through unofficial channels other than this platform.

4. CONDITIONS OF ADMISSION TO AND ATTENDANCE AT THE PERFORMANCE VENUE

A. The PROVIDER reserves the right of admission at all times.

B. For security reasons, attendees may be searched upon entering the venue. Under no circumstances shall objects considered dangerous or prohibited by current public entertainment safety regulations be allowed inside. The following are strictly prohibited and shall therefore constitute grounds for refusal of admission:

  • Bringing in alcoholic beverages, weapons, objects that could be used as weapons, flares, fireworks or similar items.
  • Bringing in or displaying banners, symbols, emblems or slogans that incite violence.
  • Being under the influence of alcohol, narcotics, psychotropic drugs or similar substances.

C. The PROVIDER may refuse admission to or remove the ticket holder from the venue in the event of non-compliance with these Terms and Conditions or failure to follow instructions issued by the organiser’s staff or venue staff.

Admission may also be refused or a person may be removed when it can reasonably be anticipated that their presence at the venue poses a risk or danger to themselves or other attendees. In all cases, the ticket holder shall be personally liable for their own acts and omissions where these cause injury to third parties or damage to property.

D. The PROVIDER reserves all image and intellectual property rights relating to the performance, unless otherwise stated. Flash photography, filming and recording are prohibited. The ticket holder acknowledges that they may appear incidentally in images taken inside the venues by various means for subsequent informational or promotional distribution and authorises such use.

E. Attendees are requested to be strictly punctual. Admission shall still be permitted once the performance has begun; however, the seats purchased may be reassigned to other seats to minimise disruption to the other attendees while the latecomers enter. Attendees are also requested to switch off mobile phones and all alarms before entering the venue. Eating, drinking and smoking inside the venue are prohibited.

5. USE OF PURCHASED TICKETS

A. Tickets purchased on this website must be kept securely until the day of the event. The USER of the ticket, or the person in whose name the ticket is issued, assumes full responsibility in the event that it is duplicated, photocopied or counterfeited and shall lose all rights granted by the ticket to access the venue.

B. The PROVIDER shall not be held responsible for any loss or theft of tickets or personal belongings.

C. The purchase of tickets does not grant the USER the right to use the ticket or its content for advertising, marketing or promotional purposes (including competitions, gifts and/or prize draws) without the PROVIDER’s express written consent. Breach of this prohibition shall entitle the PROVIDER to invalidate the ticket(s) and take any legal action it deems appropriate to claim compensation for any loss or damage caused to the PROVIDER by such conduct.

6. LIABILITY

The PROVIDER shall not be held liable for loss or damage of any kind caused by circumstances beyond its control. By way of example, the PROVIDER shall not be liable for loss or damage resulting from the unavailability of the website or payment systems agreed with financial institutions, errors in such payment systems, the transmission of viruses or malicious or harmful software caused by third-party attacks, or any information, opinions or content included on other websites not directly managed by the PROVIDER to which this ticketing Website may link through hyperlinks or “links”.

The PROVIDER shall likewise not be held liable for any loss or damage of any kind resulting from any interruption, error or failure in the system due to a malfunction of the network or the servers connected to it, or from a lack of availability or continuity in the operation of the service.

7. GUARANTEES AND REFUNDS

A. The USER’s inability to attend the performance for reasons beyond the PROVIDER’s control and/or an error made when completing the purchase shall not constitute valid grounds for requesting a refund of the ticket price. Accordingly, the USER may not exercise the right of withdrawal or termination provided for in Article 103 of Spanish Law 3/2014 of 27 March, amending the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November, since the exercise of such right is excluded in these cases.

B. As a general rule, exchanges and refunds shall not be accepted. Once tickets have been purchased, no changes or refunds shall be made.

C. In exceptional circumstances in which the PROVIDER must cancel the event or change its venue, date or time, the PROVIDER shall offer the USER a refund of the ticket price. In any case involving a refund, the PROVIDER shall refund only the amount corresponding to the ticket and shall accept no liability for any other expenses incurred by the USER, including, without limitation, hotel, travel, meal and subsistence expenses.

D. The refund shall be issued using the same method used for payment (cash, card, etc.).

Notwithstanding the foregoing, the PROVIDER voluntarily offers the USER, without this constituting a right of withdrawal or a legal obligation, the option to change the date of purchased tickets by accessing their user account on the website, subject to availability and up to 24h before the performance. This service entails cancelling the original tickets and crediting the amount paid for them (including the booking fees paid), followed by the issue of new tickets, subject to the price in force at the time of the change and a charge of €20 per ticket as an online change administration fee, which replaces the original booking fees. This service is provided by the PROVIDER as a convenience and may be amended, restricted or withdrawn at any time.

8. PERSONAL DATA AND PRIVACY POLICY

The collection of personal data through the use of this platform is subject to our Privacy Policy, which is available through this link.

9. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with applicable Spanish legislation in force. For any dispute arising from the performance of the sale and purchase agreement, the parties submit to the jurisdiction of the Courts of the city of Barcelona, expressly waiving any other jurisdiction to which they may otherwise be entitled.