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Frequently Asked Questions

What should I do if I have made an advance purchase and need to exchange my voucher/booking for the ticket?

A: You must exchange your voucher/booking at least one hour before the show starts. At the Palau de la Música, you must exchange it at the exclusive reservations desk located next to the main entrance. At the Teatro Poliorama, the exchange is done directly at the theater box office. Make sure you have your voucher or booking at hand when exchanging it.

Can someone else collect the tickets in my name if I have made an advance purchase?

A: Yes, another person can collect the tickets in your name as long as they have the voucher or booking confirmation in their hands. It is important that this person presents the voucher at the exchange desk and provides the name of the original buyer.

How can I know if the performance will take place at the Poliorama or at the Palau de la Música Catalana?

A: It is important to pay attention to the venue where the show you want to see will be held to avoid confusion and arrive at the correct location on time to enjoy the show without any setbacks. We recommend checking the information on our website or at the time of purchasing your tickets.

Where are the Barcelona and Flamenco shows presented?

A: We offer our shows at two venues in the city of Barcelona: the Teatro Poliorama and the Palau de la Música. It is important to check at which of these venues the show you want to see will take place. Palau de la Música: Carrer Palau de la Música, 4-6, 08003, Barcelona Teatre Poliorama: La Rambla, 115, 08002, Barcelona

What is the address of the Palau de la Música and how can I get there by public transport?

A: The Palau de la Música Catalana is located at Carrer Palau de la Música, 4-6, 08003 Barcelona. The nearest metro station is Urquinaona (L1 and L4), which is about a 5-minute walk from the theater.

What is the address of the Teatro Poliorama and how can I get there by public transport?

A: The Teatro Poliorama is located at La Rambla, 115, 08002 Barcelona. The nearest metro station is Plaza Catalunya (L3 y L1), which is about a 2-minute walk from the theater.

Can I take photos and videos during the show?

A: Yes, photos and videos are allowed during the show, as long as they are taken without flash and the mobile phone screen has a minimum brightness. You can also post your images and videos of the show on the internet, but make sure to add the address of our website and on our Instagram, add @barcelonayflamenco.

Do children need to pay for a ticket?

A: Children from 0 to 5 years old do not need to pay for a ticket as long as they do not occupy a seat and must watch the show on the lap of their responsible adult. Children aged 6 and above must pay the regular ticket price.

Is it allowed to eat during the Barcelona and Flamenco show?

A: No, eating during the show is not allowed. Our shows are high-quality artistic productions and do not include any kind of food. At the Palau de la Música Catalana, you can eat and drink at the theater bar before and after the show, but the costs are at your own expense. There is no bar at the Teatro Poliorama, but there are various food and drink options around the Ramblas. We recommend that you enjoy the show experience without distractions and take the opportunity to enjoy the city’s cuisine before or after the show.

Do you accept returns?

A: We do not accept returns. If you need more information, contact us by email at

What is the duration of the show?

A: 1 hour and 15 minutes, without intermission.

Are there any discounts available?

A: There are no discounts for seniors, students, and children. For groups, please send an email to